Where can I get help?
If you wish to appeal a decision by Social Security Scotland, their advisers will be able to help you submit the form to make an appeal.
Contact Social Security Scotland Freephone client helpline: 0800 182 2222, 8am to 6pm, Monday to Friday.
Support and Assistance
Supporter:
You can bring a supporter to the tribunal. A supporter is someone who can give you moral support.
Representative:
You may wish to seek representation.
There are a number of organisations and charities who can help you with your appeal. For example, a Citizens Advice Bureau or a Local Authority Welfare Rights team.
A representative can speak for you and can attend the hearing with you. They can help you prepare for the hearing. You don't need to be represented as tribunals are designed to be used by people who are not represented.
List of Representatives:
The Advice Shop, City of Edinburgh Council
249 High Street Edinburgh EH1 1YJ
advice.shop@edinburgh.gov.uk
0131 200 2360
Opening hours Monday to Friday 9am – 1pm
Advice Works
Johnstone Town Hall, 25 Church Street, Johnstone, PA5 8FA
adviceworks@renfrewshire.gov.uk
0300 300 1238
Opening hours Monday to Thursday 8.45am to 4.45pm (closed 12 noon to 1pm), Friday 8.45am to 3.55pm (closed 12 noon to 1pm)
Susan Tuite -Argyll and Bute Council Welfare Rights Team
1A Manse Brae, Lochgilphead, PA31 8RD
welfare.rights@argyll-bute.gov.uk
01546 605517
Monday – Friday 9am - 5pm
Aberdeen Citizens Advice Bureau
41 Union Street, Aberdeen, AB11 5BN
bureau@aberdeencab.casonline.org.uk
01224 569750
Opening hours - Monday to Friday 10am – 3pm
Barra CAB
The Street, Castlebay, Isle of Barra, HS9 5XD
bureau@wicas.uk
01871 810608
Uist CAB Citizens Advice Office
Liniclate, Isle of Benbecula, HS7 5PJ
bureau@wicas.uk / isabel.morrison@wicas.uk
01870 602421
Hours of work – 9am to 4.30pm Everyday
Cumbernauld Poverty Action
The Muirfield Centre, 1a South Muirhead Road, Cumbernauld, G67 1AX
admin@cumbernauldpovertyaction.org.uk
01236 729520
Open Mon-Fri 9am-4pm
Coatbridge Citizens Advice Bureau
Unit10, Fountain Business Centre, Ellis Street, Coatbridge, ML5 3AA Adviser@coatbridgecab.casonline.org.uk
01236 421447
Opening hours Monday – Thursday 9:15 -3:15 Friday 9:15 -12:00
Availability - Please note these details are for Coatbridge clients only, there are 4 other CABs in North Lanarkshire for other areas.
Cumbernauld & Kilsyth Citizens Advice Bureau
16/17 Carron House, Town Centre, Cumbernauld, G67 1ER
bureau@cumbernauldcab.casonline.org.uk
01236 723201
Monday to Friday 10am to 3pm
Drumchapel Citizens Advice Bureau
195c Drumry Road East, Drumchapel, Glasgow, G15 8NS
bureau@drumchapelcab.casonline.org.uk
Email and webchat also available via www.drumchapelcab.org.uk
0141 944 2612
9am to 4pm Monday to Friday
Representation available on Wednesday mornings only
CAB East Ayrshire
Moira Robson
East Ayrshire Citizens Advice Bureau
79 Glaisnock Street, Cumnock, KA18 1BX
Message Line 01290 429500
Email: EAY.Advice@eastayrshirecab.org.uk
East Dunbartonshire CAB
Bureau@eastdunbartoncab.casonline.org.uk
01417753220
Opening hours 10-1 drop in Mon- Friday, Telephone 10-3 Monday-Friday, (and 5-7 Tue, Thurs).
Advisers available daily
Easterhouse Citizens Advice Bureau
The Lochs Shopping Centre
46 Shandwick Square, Easterhouse, Glasgow, G34 9DT
adminuser@easterhousecab.casonline.org.uk
0141 771 6654 (administration line)
Office Opening hours – Monday to Friday 9am to 5.30pm
Please note – Service Opening hours differ from above
CAB Falkirk
Anne Laird
Falkirk Citizens Advice Bureau, 3 Meeks Road, Falkirk, FK2 7EW
bureau@falkirkcab.casonline.org.uk
01324626070
Opening hours Mon – Thurs 9am – 4.30pm
Availability - Mondays and Tuesdays
Glasgow Central Citizens Advice Bureau
The Mitchell Library, 3rd Floor, 201 North Street, Glasgow G3 7DN
https://www.glasgowcentralcab.org.uk/
07903094861
Opening hours: Monday to Friday 9.00AM – 16.00PM
Citizens Advice Bureau (Grangemouth & Bo’ness) Ltd.
4 York Arcade, Grangemouth FK3 8HW
bureau@grangemouthcab.casonline.org.uk
01324 666935
Mon, Tues & Thurs 9am to 3.30pm
If a call cannot be answered a message can be left for a call back
Greater Pollok Citizens Advice Bureau
Pollok Civic Realm, 27 Cowglen Road, Pollok, Glasgow, G53 6NR
0141 881 2462
Opening hours – Monday to Friday 9.00 am to 5.00 pm (Tuesday & Thursday mornings 9.00 am to 1.00 pm / Appointments Tuesday & Thursday afternoons 2.00 pm to 4.00 pm / Debt appointments Wednesday 9.30 am to 4.00 pm)
Hamilton Citizens Advice Bureau
Almada Tower, 67 Almada Street, Hamilton, South Lanarkshire, ML3 0HQ
advice: @hamiltoncab.casonline/org.uk
01698 283477
Opening hours Mon and Tues 9.30-4.30; Thurs and Fri 9.30-4.30
We are only available for arranged appointments on Wednesdays
Harris CAB
Pier Road, Tarbert, Isle of Harris, HS3 3DG
bureau@wicas.uk
01859 502431
CAB Leith (also - CAB Edinburgh)
Sheila Gilmore (appeals adviser)
Sheilagilmore@cabedinburgh.org.uk (appeals issues)
Citizens Advice Edinburgh
See website for Bureau addresses and opening hours
For urgent advice drop in sessions at various times and locations
CAB Lewis
41-43 Westview Terrace, Stornoway, Isle of Lewis, HS1 2HP
bureau@wicas.uk
01851 705727
Lochaber Citizens Advice Bureau
Dudley Road, Fort William, PH33 6UN
admin@lochabercab.org.uk
01397 70 6126
Opening hours – Friday to Monday 9am – 5pm
Nairn Citizens Advice Bureau
58 King Street, Nairn, IV12 4DN
bureau@nairncab.casonline.org.uk
0167 456677
Opening hours - Monday to Friday 10:00-3:00 but messages may be left on the answer machine outwith these times
North West Aberdeenshire Citizens Advice Bureau
Masonic Building, Gladstone Terrace, Turriff, Aberdeenshire, AB53 4AT
tur-advice@nwacab.org.uk
01888 562495
Monday to Thursday (9am-12pm / 1pm-4pm) & Friday (9am-12.30pm)
Orkney Citizens Advice Bureau
6 Bridge Street, Kirkwall, Orkney, KW15 1HR
bureau@orkneycab.casonline.org.uk
01856875266
10am to 2pm, Monday to Friday
CAB Penicuik
James McDonald
Penicuik Citizens’ Advice Bureau, 14a John Street, Penicuik, EH26 8AB
james.mcdonald@penicuikcab.org.uk
0800 032 7077 / 07931 657968
Mon-Thu 9.30am-3.30pm / Fri 9.30am-1.30pm
CAB Renfrewshire (CAB Paisley)
Glasgow Road, PA1 3QS, Paisley, Renfrewshire
ren-benefits@paisleycab.casonline.org.uk
0141 889 2121
Opening hours Monday-Friday 10:00-16:00
Website: renfrewshirecab.org.uk
Ross & Cromarty CAB
Offices in Alness, Dingwall and Tain (addresses on website)
adviser@alnesscab.casonline.org.uk
Mon – Fri 9am – 5pm
01349 883333
Website - https://ross-cromarty.cas.org.uk/
Shetland Islands Citizens Advice Bureau
Market House, 14 Market Street, Lerwick, Shetland, ZE1 0JP
01595 694696
Monday to Thursday 9am to 1.30pm
CAB West Lothian
Marion Sinnet
Citizens Advice Bureau, Almondbank Centre, Shiel Walk, Livingston, EH54 5EH
https://www.cabwestlothian.org.uk/contact-us
01506 432977
Opening hours: Monday – Friday 10am to 3pm Saturday 10am to 12pm
Calvay Housing Association
Angela Martin
Welfare Rights, Calvay Housing Association, 16 Calvay Road, Barlanark, G33 4RE
0141-771-7722
Citizens Advice Rights Fife
Craig Mitchell House, Flemington Road, Glenrothes, KY7 5QF
Links to telephone numbers and offices - https://www.cabfife.org.uk/contact/call-carf https://www.cabfife.org.uk/contact/locations
Lisa McCaig
Cassiltoun Housing Association
59 Machrie Road, Glasgow, G45 0AZ
lisamccaig@cassiltoun.org.uk
Tel. 0141 631 5226
Working Weds, Thursday and Friday (only available for appeal representation on Wednesday mornings)
Castlemilk Law and Money Advice Centre
155 Castlemilk Drive, Glasgow G45 9UG
0141 634 0313
mail@castlemilklawcentre.co.uk
Cernach Housing Association
Andrew Parker
79 Airgold Dr Glasgow G15 7AJ
andy3@cernachha.co.uk
0141 944 3860
Opening hours - 9am – 5pm Mon – Tue/Thu- Fri Wed 10:00 – 5pm
S.A.F.E team
C.F.I.N.E 2-4 Poynernook Road, Aberdeen, AB12 5RW
safe@cfine.org
01224531386
Opening hours - Mon-Fri 9:00 – 4:30
CHAI (Community Help & Advice Initiative)
Steven Campbell- Service manager Financial Wellbeing Team
CHAI Community Help and Advice Initiative
28 Westfield Avenue, Edinburgh, EH11 2QH
steven.campbell@chaiedinburgh.org.uk
0131442 1009/ 0131442 2100
Opening hours: Monday to Friday 9 am 5pm
CHAP (Community Housing Advocacy Project)
Michael Lynch Centre for Enterprise, 71 Princes Street, Ardrossan KA22 8DG
enquiries@chap.org.uk
030 0002 0002
Monday - Thursday 09:00-17:00; Friday 09:00-15:30
Cumbernauld Poverty Action
The Muirfield Centre, 1a South Muirhead Road, Cumbernauld, G67 1AX
admin@cumbernauldpovertyaction.org.uk
01236 729520
Open Mon-Fri 9am-4pm
Drumchapel Money Advice Centre (DMAC)
Unit 1, Ladyloan Place, Glasgow, G15 8LB
admin@d-mac.org.uk
0141 944 0507
Opening Hours: Monday to Thursday 9am till 5pm, Friday 9am till 4pm (answering service between 1pm and 2pm)
Availability - Tuesday afternoons
Dundee Law Centre
163 Albert Street, Dundee, DD4 6PX
enquries@dundeelaw.org
01382918230
Monday – Friday, 9 till 5
Financial Inclusion Team
East Lothian Council
01620 827827
financialinclusion@eastlothian.gov.uk
only available for representation on Wednesdays
Money Advice & Rights Team
211 Main Street, Barrhead, G78 1SY
Email: mart@eastrenfrewshire.gov.uk
Tel: 0141 577 8420
Opening hours: Mon - Thurs 08.45 -16.45, Friday 08.45 - 15.55
Enable Scotland
Inspire House, 3 Renshaw Place, Eurocentral, Lanarkshire, ML1 4UF
enabledirect@enable.org.uk
0300 0200 101
Monday – Friday from 9am – 5pm
Falkirk Council Community Advice Services - CAS Falkirk
Falkirk Council, Community Advice Services, The Foundry, 4 Central Boulevard, Larbert, FK5 4RU – it should be noted this is not a customer facing office.
cas@falkirk.gov.uk
01324 503063
Opening hours – Mon – Fri 9-5
Link Group Ltd
2C New Mart Road, Edinburgh, EH14 1RL
CSC@linkhaltd.co.uk
0330 303 0124
Opening hours/availability: Monday to Friday 9-5
Financial Support Team
Maryhill Housing, 45 Garrioch Road, Glasgow, G20 8RG
fst@maryhill.org.uk
0141 946 2466
Opening hours Mon- Fri 9-5pm apart from Wednesdays 9-1pm
can only represent customers who are tenants/ factored owner of the Association
Andrew Little
Midlothian Council Fairfield House 8 Lothian Road Dalkeith EH22 3AA
Andrew.Little@midlothian.gov.uk
0131-271-3941
Working Hours 07:00 till 15:45 five days a week Monday to Friday
Money Matters Advice Service/Centralised Appeals Team
Finance and Corporate Services
Brandon Gate, Leechlee Road, Hamilton, ML3 0XB
centralappealsteam@southlanarkshire.gov.uk
Norman Lawson & Co Solicitors
3rd Floor, St George's Building,5 St. Vincent Place, Glasgow, G1 2DH
mu@normanlawsonsolicitors.co.uk
0141 275 4844
Monday to Friday 0900am - 1700pm
Money Smart
Cunninghame House, Irvine KA12 8EE
moneysmart@north-ayrshire.gov.uk
01294 310000
Monday – Thursday 9am – 4:45pm Friday 9am – 4:30pm
Closed from 1:30 – 4:45pm on 2nd Thursday of each month
Welfare Rights Team – Parkhead HA
40 Helenvale Street, Glasgow, G31 4TF
welfarerights@parkheadha.org.uk
0141 551 5142
Opening hours: Mon – Thurs 9:30am – 5:00pm (closed 1 – 1:45pm for lunch) / Friday 9:30am – 3:30pm (closed 1 – 1:30pm for lunch)
Availability: Monday – Friday for Parkhead HA tenants & household members, Parkhead HA shared owners/factored, Parkhead HA waiting list applicants only. Not a service that is available to the walk-in general public – more details of who can access our service listed at ‘availability’ below
Financial Inclusion Team
Queens Cross Housing Association
45 Firhill Road, Glasgow, G20 7BE
Tel 0808 143 2002
Email: financialinclusionteam@qcha.org.uk
service is only available to customers of Queens Cross
Revive MS Support
Alan Steven
Revive MS Support, 29 Dava Street, Govan, Glasgow G51 2JA
alansteven@revivemssupport.org.uk
0141 945 3344 & Revive MSS Mobile: 07504201703
Monday - Friday 9.30am - 4.30pm. On Thursday 9.30am - 7pm.
Availability: only work Monday & Friday 9.30am - 4.30pm. On Thursday, I work from home 9.30am - 1pm.
North Lanarkshire Council Tackling Poverty
Scott House, 73/77 Merry Street, Motherwell, ML1 1JE
OR - North Lanarkshire Council, First stop shop, 7 Scott street, Motherwell, ML1 1PN
01698 332551
Toryglen Law and Money Advice Centre
179 Prospecthill Circus, Glasgow G42 0LA
0141 647 4333
mail@toryglenrightsproject.co.uk
Welfare Rights - Appeals Team
Glasgow City Council Health and Social Care Partnership
Welfare Rights and Money Advice Team
Commonwealth House, Floor 2, 32 Albion Street, Glasgow, G1 1LH
0141 287 8732
SW_WelfareRights@sw.glasgow.gov.uk
Office Hours: Mon – Thur 8:45 – 4:45 Fri 8:45 – 3:55