Your appeal


You must have a final determination by Social Security Scotland before you can appeal to the Chamber.

Making an Appeal

If you feel that Social Security Scotland has made a mistake when deciding whether you are entitled to a benefit you can make an appeal. This includes a decision on whether you are eligible for a grant or on the amount of benefit paid.

An appeal can be made after you receive notice of the re-determination by Social Security Scotland or after being notified by Social Security Scotland that they have failed to re-determine the benefit in time.

You can let Social Security Scotland know that you wish to appeal by:

  • Filling in the appeal form which came with your re-determination decision letter, or by
  • Calling 0800 182 2222, to complete the form over the phone.

You must appeal within 31 days from the date of your re-determination letter.

Read more about how to submit an appeal.

Appeal about the process

On occasion there may be a reason to appeal if you feel the process has not worked correctly.

You can do this if:

  • Social Security Scotland told you that your application for benefit has not been accepted
  • Social Security Scotland told you that your re-determination request did not have the correct information 
  • Social Security Scotland told you that your re-determination request was late and that you had no good reason for the delay

With this type of appeal you need to apply directly to the Chamber.

Read more about making a process appeal and the timetable