You must have a final determination by Social Security Scotland before you can appeal to the Chamber.
Making an Appeal
If you feel that Social Security Scotland has made a mistake when deciding whether you are entitled to a benefit you can make an appeal. This includes a decision on whether you are eligible for a grant or on the amount of benefit paid.
An appeal can be made after you receive notice of the re-determination by Social Security Scotland or after being notified by Social Security Scotland that they have failed to re-determine the benefit in time.
You can let Social Security Scotland know that you wish to appeal by:
- Filling in the appeal form which came with your re-determination decision letter, or by
- Calling 0800 182 2222, to complete the form over the phone.
You must appeal within 31 days from the date of your re-determination letter.
Appeal about the process
On occasion there may be a reason to appeal if you feel the process has not worked correctly.
You can do this if:
- Social Security Scotland told you that your application for benefit has not been accepted
- Social Security Scotland told you that your re-determination request did not have the correct information
- Social Security Scotland told you that your re-determination request was late and that you had no good reason for the delay
With this type of appeal you need to apply directly to the Chamber.