SCTS Tribunals Users Charter

Our Purpose

The Purpose of Tribunals Operations is to provide administrative support to the Scottish Tribunals

What to Expect From Us

  • We will always identify ourselves.
  • We will treat you with respect, be polite and helpful at all times.
  • We will ensure we follow the correct process.
  • We will explain what to do if you are not satisfied with how you are treated.
  • We will protect your personal information.
  • We will acknowledge and rectify when errors occur

We aim to...

  • Clearly explain our processes and procedures.
  • Provide an efficient and effective service.
  • Investigate errors and use your feedback to improve our service to all our users.
  • Be impartial, fair and treat all users equally.
  • Engage with our users and stakeholders through easily accessible forums that aim to improve the quality of our service.

Keeping you informed...

  • We will respond ´╗┐to all requests.
  • We will explain clearly the different methods you can use to contact us.
  • We will acknowledge any complaints regarding the administration of your case within 5 working days.

What we expect from tribunal users...

  • Please treat our staff with respect.
  • Please keep us informed of any changes to your circumstances.
  • Please be on time for tribunal hearings and appointments.
  • Please provide us with accurate and complete information to enable us to process your application, correspondence or enquiry efficiently.