SCTS Tribunals Users Charter

Our Purpose

The Purpose of Tribunals Operations is to provide administrative support to the Scottish Tribunals

What to Expect From Us

• We will always identify ourselves.
• We will treat you with respect, be polite and helpful at all times.
• We will ensure we follow the correct process.
• We will explain what to do if you are not satisfied with how you are treated.
• We will protect your personal information.
• We will acknowledge and rectify when errors occur

We aim to...

• Clearly explain our processes and procedures.
• Provide an efficient and effective service.
• Investigate errors and use your feedback to improve our service to all our users.
• Be impartial, fair and treat all users equally.
• Engage with our users and stakeholders through easily accessible forums that aim to improve the quality of our service.

Keeping you informed...

• We will respond to all requests.
• We will explain clearly the different methods you can use to contact us.
• We will acknowledge any complaints regarding the administration of your case within 5 working days.

What we expect from tribunal users...

• Please treat our staff with respect.
• Please keep us informed of any changes to your circumstances.
• Please be on time for tribunal hearings and appointments.
• Please provide us with accurate and complete information to enable us to process your application, correspondence or enquiry efficiently.